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  • Business & Organizational Knowledge.
    Business & Organizational Knowledge
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    Communication and Team Development
    Leadership & Execution.
    Leadership & Execution
    Managing People & Projects.
    Managing People & Projects
    Professional Effectiveness.
    Professional Effectiveness
     

Business Leadership

  • The Business Leadership workshops offered at SCC will help you become the leader your organization is looking for. We have teamed up with local business and industry leaders to pinpoint foundational leadership skills necessary for success. We understand the skills and attributes companies seek and develop in human talent to build individual and organizational effectiveness.

    Fundamentals such as effective communication, teamwork, handling conflict, building trust, leading through influence and performance coaching are just a few of the leadership development opportunities here at SCC to help you become the leader you want to be.

  • Exploring similarities and differences amongst national, corporate and individual cultures around the world.

    Targeted learning includes:

    • Recognizing and adapting to various key cultural values and behaviors around the world
    • Identifying local cultural rules about time management, power and authority, communication styles and getting results
    • Finding common ground between your own cultural comfort zone and other people by learning the six cultural codes of individuals and building rapport and relationships across cultures
    • Communicating more effectively across cultures with “Global English”

    Potential ROI from this program:

    • More productive and motivated staff
    • Higher staff retention/lower personnel turnover and recruitment costs
    • Self-confident employees with more empathy for others
    • Improved communications between employees and clients
    • Fewer customer complaints/higher customer satisfaction rates
    • Better customer relationships
    • Increased sales and profits

    Course Offerings

    Amplify your ability to effectively manage employee performance by learning field-tested knowledge and techniques that will allow you to:

    • Instill a sense of ownership in your team members
    • Set realistic expectations for your team member’s performance, behavior, and attendance
    • Praise team members when they meet expectations
    • Coach team members when they can’t meet expectations
    • Discipline team members when they won’t meet expectations

    Potential ROI from this program:

    • Higher employee engagement
    • Augmented employee performance
    • Greater employee accountability
    • Better morale
    • Lower turnover

    Course Offerings

    According to Gallup, 32 cents of every payroll dollar is wasted on unproductive conflict! Come away from this program knowing how to resolve conflict in ways that get results and enhance working relationships.

    Specifically, we’ll…

    • Define conflict
    • Reveal why it often turns destructive in organizational settings
    • Review the negative impact poorly resolved conflict can have on individuals, teams, and organizations
    • Describe the positive effects effectively resolved conflict can have on the above
    • Show you how to muster the courage needed to constructively deal with conflict
    • Identify your preferred conflict resolution style and recognize its inherent advantages and disadvantages
    • Reveal the pros and cons of other styles
    • Explore, in some depth, the two most commonly used approaches for resolving organizational conflict: compromise and collaboration
    • Discuss how to effectively manage conflict between employees

    Potential ROI from this program:

    • Higher productivity
    • Greater innovation
    • Enhanced customer service
    • Better teamwork
    • Higher morale
    • Deeper employee engagement
    • Higher retention

    Course Offerings

    The research is in and there’s no getting around it: poor communication skills will sandbag even the most talented of leaders. Help guarantee your long term success and that of your company by learning how to:

    • Recognize and demolish the 21 barriers to successful communication
    • Apply a practical model of effective communication
    • Employ a listening process that prevents embarrassing and costly misunderstandings
    • Leverage “positive language” to enlighten, engage and influence anyone
    • Pull it all together to create rapport and credibility

    Potential ROI from this program:

    • Higher employee engagement
    • Augmented employee performance
    • Greater employee accountability
    • Better morale
    • Lower turnover

    Course Offerings

    Designed to prepare you to take the aPHR exam, a nationally recognized certification through HRCI, the Human Resource Certificate of Professional Development can get you one step closer to achieving your career goals.

    Includes:

    • Course materials
    • aPHR registration and exam fee
    • 12-month Lincoln Human Resource Management Association membership
    • Opportunity to consult with instructor following course completion

    Course Offerings

    Learn how to evaluate end-to-end processes from suppliers thru demand fulfillment.

    Targeted Learning

    • Focus on customer-valued “transactions” or deliverables to understand process capability and optimization
    • Experience the process of data gathering
    • Learn tools and techniques to re‑engineer the process by identifying and eliminating value-killing waste
    • Deliver the desired results in the most efficient manner

    Potential ROI

    • Increased ability to improve process performance and profitability
    • Decrease inventories throughout the value stream through greater process integration

    Course Offerings

    In today’s business environment, relentless 70% of change initiatives fail because those responsible don’t appreciate or take into account people’s hard-wired resistance to change. This program will help you make your next change among the 30% that succeed by revealing...

    • Why 70% of change initiatives fail to achieve their goals
    • The psychological processes that shape individual, team, and organizational reactions to change
    • How to communicate in ways that help turn resistance into trust and trust into momentum for change
    • Strategies for using your knowledge of these processes to help design and execute successful change initiatives

    Potential ROI from this program:

    • Long-term organizational survival and success as needed changes are made in a timely manner
    • Increased innovation
    • Higher productivity, quality, and profitability because of same
    • Better customer service
    • Stronger relationships between employees and management
    • Enhanced employee engagement
    • Lower turnover

    Course Offerings

    Improve your world and increase your contribution at work by learning how to:

    • Assist in data collection, analysis and process mapping
    • Reduce costs and improve quality
    • Identify value-adding vs. non‑value adding activities

    Course Offerings

    Improve Customer satisfaction, reduce defects, and improve process efficiencies with a certification in Six Sigma Green Belt. Learn the problem-solving framework for improving processes — Define, Measure, Analyze, Improve, and Control (DMAIC) and how to streamline production and services from end to end.

    Targeted Learning

    • Focus your organization’s improvement efforts using process mapping
    • Charter and lead a “Six Sigma improvement” project team
    • Learn how to analyze and solve problems
    • Improve your team facilitation skills

    Potential ROI

    • Measurable improvements in efficiency, profitability and/or customer service in real time

    Course Offerings

    Discover your Top 5 strengths and develop power skills essential for success in today’s world of work. Plus, receive integrated group coaching sessions that will provide you with opportunities to discuss the application of learned concepts within the work environment.

    Course Offerings

    Revolutionize how you successfully get things done!

    Targeted Learning includes:

    • Is it a project or a process?
    • The anatomy of a project
    • Planning for project success
    • Break it down to build it up
    • Identifying stakeholders: Who cares?
    • Building a plan to communicate
    • Knowing where you are going

    Course Offerings

    Take your project team from nearly surviving to fully thriving.

    Targeted Learning includes:

    • Choosing your team wisely
    • Leading with strength and conviction
    • Maintaining team moral
    • Understanding power types
    • Clearly defining project purpose
    • The importance of planning
    • Impact/effort matrix
    • Communication
    • Identifying stakeholders

    Course Offerings

    Handling good and bad risks to avoid project derailment.

    Targeted Learning includes:

    • Recognizing risks
    • Thinking all risks are bad is risky
    • Responding vs. reacting
    • Welcome to the Matrix: Risk Rating
    • Know when to say whoa!
    • Mitigation strategies
    • Get to know the unknowns
    • Change for risks sake

    Course Offerings

    Almost half of newly minted supervisors fail to make the transition from line employee to leader. The program puts participants on the path to the success they and their companies deserve by offering:

    • A clear understanding of what it means to be a supervisor
    • Field-tested techniques for overcoming the three biggest challenges supervisors face
    • Tips for avoiding the ten biggest mistakes supervisors too often make

    Potential ROI from this program:

    • Reduced “failure to launch” among newly promoted leaders
    • Higher employee productivity
    • More engaged employees
    • Better teamwork
    • Lower turnover

    Course Offerings

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    Questions: 402-437-2700

  • Your Path to Personal & Professional Development