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INFO-1443 - Help Desk Concepts

This course covers the terminology, structure, and tools related to help desk operations. Students have hands-on experience with help desk ticketing software.
Academic Level
Undergraduate
Subject
INFO-Information Technology
Department
Computer Information Technolog
Credits
2
Prerequisites
  • Take 1 group
  • Take INFO-1151 INFO-1171
  • Take INFO-1151 INFO-1161
Corequisites
None
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