SCC Help Desk

What is my username?  

Visit Recover SCC Username and ID# - enter your last name and full Social Security Number with no dashes. You will be given your SCC Username and ID#. Please note that you must add @southeast.edu to the SCC Username when logging in to the Hub. 

Temporary Password 

The FIRST time you log in, your initial password is Scc#____ (the last four digits of your social security number). Example: if the last four digits of your social security number were 1234, your temporary password would be Scc#1234 

Password Reset

For existing accounts or if the Temporary Password is not working, change your password here with your ID# and non-SCC (personal) email address that matches your SCC records. You will be sent a link to reset your password. Your new password must be 7-16 characters and contain a lower-case letter, an upper-case letter, a number, and a special character (!#$%^*). Passwords cannot contain identifying information such as your name, birth date, or SCC ID# 

Multifactor Authentication 

SCC requires all users to set up a secondary method to verify your identity. You can use the Microsoft Authenticator app or add your phone number to text a code.  

Microsoft Authenticator App Guide

1. Download and install the Microsoft Authenticator app from the App Store or Google Play store.  
2. In the app: navigate through the screen prompts to get to the account list screen.  
3. In the app: In the upper right corner, click on the “+” icon.  
4. In the app: Add a “Work or School Account” and select “scan a QR code”. 
5. On the computer: click next until you are provided a QR code 
6. In the app: Scan the QR code with your phone. The SCC account will be added to your account list. 
7. On the computer: click next until you are provided a 2 digit code 
8. In the app: type the 2 digit code into the text box, then click yes. 
9. On the computer: You should see confirmation that the authenticator was added and can select Done.  
10. When complete, you will be prompted to keep account logged in. If you are using a public computer, select No. If you are using a personal computer, select Yes. 

Set up Phone for MFA Guide

1. On the page prompting to install the Microsoft Authenticator app, instead click on “Set up a different way to sign in”  
2. Select Phone, then add your phone number and choose text or call.  
3. Once you receive the 6-digit code on your phone, enter the code on the screen and click “Verify”  
4. If you are prompted to install the Microsoft Authenticator app again, click “set up a different way to sign in” again and choose a backup option for authentication, such as email, security questions, or hardware token.  
5. When complete, you will be prompted to keep account logged in. If you are using a public computer, select No. If you are using a personal computer, select Yes.