Leadership Development

It pays to diversify . . . and include! More and more organizations are recognizing the potential for increased productivity, profitability, innovation, and employee engagement to be had by creating a truly diverse, inclusive workforce in service to an increasingly diverse customer base.

Utilize the Insight Personality Spectrum, a powerful, user-friendly version of the Myers-Briggs Type Indicator and maximize the strengths and success of you and your team.

Potential ROI from this program:

• Improvement to participants’ and their subordinates’ performance, behavior, and attendance
• Improvements in employee engagement scores and retention
• Enhanced advancement prospects for participants as their improved ability to develop successful, engaged employees

Design, support and coach your team for success by examining the design and performance of work and project teams, including team composition, authority, communication, roles, support, and leadership.

Congratulations! You’re a supervisor! Now what? Can you recall the day you were promoted to supervisor? How did you feel? Proud? Excited? Anxious? If you’re like most people, you felt all these things. Well, relax. Though the challenges facing you may seem overwhelming and your chances of success uncertain, you needn’t worry. An ongoing collaboration of researchers and working supervisors has amassed an impressive body of knowledge and best practices that can steer you to the success you crave.

We all have projects at home, at work, at school, even at play. How do we manage to keep on top of all that needs to be done? Join us and learn how to revolutionize the way you succeed in getting things done.

“I wish we would have thought about that” is a common term after projects fail. What if you could learn how to think about the various risks you’ll face moving forward? Join us and you’ll take away 12 power tips that will help you and your team overcome project risks.

This program analyzes ethical decision-making models and how to recognize hidden obstacles to making good decisions. It also explores how to create a culture of ethics within an organization.

Effectively manage employee performance by learning techniques that will allow you to set realistic expectations for your team member’s performance, behavior and attendance.

As a project leader, have you noticed the team you’re leading is no longer behind you? Together we’ll consider the skills of a leader who can do the impossible.

Learn the theory and practice of interest-based negotiation and mediation techniques and gain the skills that will lead to increased success in negotiating agreements and managing conflict.

According to Gallup, 32 cents of every payroll dollar is wasted on unproductive conflict. This program will teach you how to resolve conflict in ways that get results and enhance working relationships.

Seventy percent of change initiatives fail! Be a part of the 30% that succeed by honing the knowledge, skills and attitudes you’ll need to design and drive change initiatives that keep you organization competitive and vibrant in a continually shifting business environment.

Drive business success by diving into the “what,” “why” and “how” of exceptional customer service. This course provides essential principles of a customer-centric approach, engaging case studies, hands-on activities, realistic role-play scenarios, and tools and strategies necessary to deliver stellar customer service. You will transform your customer interactions into positive experiences that build lasting loyalty and make exceptional service the beating heart of your organization.

Target Audience: Front-Line Employees

Empower your front line to deliver excellent customer service. This immersive course utilizes trainer inputs, interactive activities and role-play scenarios to help you build a thriving customer-focused culture. Discover proven strategies for building a service-driven environment where every interaction shines. Equip yourself with the tools and techniques to lead the transformation, inspire your team to embrace exceptional customer service as the norm and watch your customer satisfaction soar.

Target Audience: Front-Line Supervisors

Drive business success by diving into the “what,” “why” and “how” of exceptional customer service. This course provides essential principles of a customer-centric approach, engaging case studies, hands-on activities, realistic role-play scenarios, and tools and strategies necessary to deliver stellar customer service. You will transform your customer interactions into positive experiences that build lasting loyalty and make exceptional service the beating heart of your organization.

Target Audience: Supervisors/Managers